FREE SHIPPING ON ALL ORDERS OVER 20$+FREE RETURNS!

FAQ


So who are you guys?

We talked so much about ourselves... Here :)

 

Do you ship to my country?

Yes. We ship worldwide - If there's postal service where you live - we send there🌎.


I've changed my mind, can I get a refund?

Absolutely.Just ship your unopened package back to us, and we'll refund your order. Shipping expenses are not refundable. You can read more about our returns policy here


When will I get my product?
Typically, products listed on Happy Straws are dispatched from our supplier within 24 to 72 hours and delivered within 2-3 weeks.

How tall is Mount Kilimanjaro?

5,895 metres, which is 19,341 ft. We trusted google for this one. We are too lazy to do this hiking stuff.

Do you accept jars and packaging back?
YES! The last thing we want is for the jars and packaging to just be wasted when we can reuse them for other orders. If you want to send us any packaging or empties back to us, then please just drop us a message for our address and we'll give you 10% off your next order!
Also, don't forget that jars are super useful for so many other things... Be creative!

Do you offer express shipping?
Unfortunately, we are currently not able to offer Express shipping.

I placed two orders. Are you able to consolidate them, so my products arrive together?
Since our orders are automatically processed, and products may be shipped from different locations, unfortunately, we are not able to combine two separate orders in one delivery.

Are there additional shipping costs beyond the price shown on the website?
No, we offer free shipping on all products delivered WORLWIDE. The price you see on the site is all you pay.

Order Tracking

How Can I Track My Order?
We provide each customer with tracking information on their purchase as soon as your item has left the warehouse so you can easily keep track of where your product is. 

My Items Haven't Arrived Yet. What Can I Do?
Please check the estimated dispatch time of each item on your order confirmation email or in your account. As soon as your order has been dispatched we will send you a shipping notification email. If you do not receive any shipping confirmation or you cannot find any update on the tracking status, please contact us.

One Of My Packages Has Not Arrived. What Can I Do?
If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different supplier warehouses.


The Tracking Shows My Order Has Been Delivered But I Didn't Receive It. What should I do?
If your item shows it has been delivered but you never received it, please go through the following steps:
1.Has your item been left with your neighbors?
2.Have you contacted your local post office or courier depot to check if the driver left your parcel?
3.Contact us our Customer Care Team at info@happystraws.com for assistance.

 

OK, it all sounds great! Now we have some questions about the paper straws

So... Here are some FUN FACTS ABOUT OUR STRAWS!

Who makes the straws we are selling? 
We hand-picked some of the best paper straws manufacturers around the world, and sell here those products

Are they marine life-friendly? 

Our paper straws are as safe for all animals as they are for you and me. They will break down in 6 months in a marine environment.

 

Are your straws made for hot beverages? 

They are not. Using them in hot drinks will make paper straws disintegrate faster. But who has hot drinks with a straw anyway? You’ll burn your mouth!

 

How long do they hold up in liquids? 

In most cases with regular use, our paper straws will last for 2-3 hours. They are specially made to hold up for hours under daily use and not disintegrate

 

Are the straws Biodegradable? 
Absolutely! Our straws are eco-friendly and biodegradable

 

Are you going to add more designs for the straws? 

Yes! We're working on it. Let us know if you have any particular requests by dropping us an email, or using social media.

 

I have more questions! 

That wasn't a question. But If you have more questions please email us at info@happystraws.com, or get in touch with us on Facebook or Instagram or at the new cool Messenger button we added which gets the massages to us online. We love talking to our customers, mostly with the fun ones.